Really? Yes, really!
The whole reason I’m writing this post is because of my genuine surprise at how wonderful my last few experiences with Microsoft have actually been – which is totally unexpected when dealing with a global technology giant.
Now – don’t get me wrong – I’m a huge open-source fan (Google Docs, Calendar, and Groups are some of the best inventions EVER for sharing work or info among co-workers, affiliates, franchises, friends or family) who encourages fair competition but I now believe that one of the reasons Microsoft does so well for itself is becuase of this type of support. (I’m still really irritated over the whole Outlook 2007/HTML email issues, though.)
Microsoft Customer Support Rave – Part #1
So off I went to pick up some printing from Office Depot and grabbed another Microsoft wireless mouse to replace my old one (it worked well, I liked the brand, I went with it) and how nice… snagged a $10 mail-in rebate, too.
In my rush to clean-up, I threw away the original packaging which included the proof of purchase from the box. DANG IT!
Being convinced that I could possibly still save $10, I called the 1-800 number on the mail-in rebate receipt and was quickly answered by a human who I could understand perfectly who informed me that I could include a copy of the first page of the manual (which luckily, I tossed in the software/CD drawer of my desk) or copy of the installation CD cover as proof.
How simple was that? And I still saved those lovely ten dollars.
Stay tuned for Part 2 of my Microsoft Rave to come in a few days.